How Thompson Hine Gained Full Visibility Into Collections Performance

When Thompson Hine LLP, an AmLaw 200 law firm, set out to streamline operations and consolidate systems, the team explored alternative financial platforms. However, after hands-on experience with other solutions, it became clear that nothing matched the flexibility, control, and powerful reporting capabilities that Minisoft’s ARCS platform delivers.

Upgrading to ARCS3 turned out to be a pivotal decision; one that helped the firm improve team efficiency, exceed revenue goals, and gain the visibility to manage collections at scale.

The Challenge

As part of their transition from Elite Enterprise to a new financial system, Thompson Hine initially considered consolidating tools and shifting collections into their new ERP’s module. While the move promised simplicity, it soon became clear that the alternative lacked the depth, configurability, and performance the firm relied on — prompting an upgrade to ARCS3 to ensure collections success.

The ERP offered limited visibility into collector activity, limited reporting features, and minimal configurability. These shortcomings created bottlenecks in daily work and left the firm without the flexibility it had relied on. Collectors familiar with ARCS voiced their concerns, and leadership took notice.

“With all of our firms asking us to do more with less, we couldn’t successfully do what we do without ARCS3.”

— John Podbielski, Associate Director of Client Accounting

The Solution

Rather than move forward with a less capable tool, Thompson Hine changed course. The firm upgraded to ARCS3 and fully reinvested in the platform. Having seen the value of ARCS in action at other AmLaw 200 firms, the decision was clear: ARCS provided both the functionality and flexibility needed to manage complex collections workflows efficiently.

Key benefits included:

• Self-service reporting Team members can easily generate reports—no SQL or coding required.
• Scalable configuration The platform supports hundreds of reporting fields and allows custom data integration from the ERP system.
• Operational efficiency Category codes give collectors instant insight into account status, streamlining their daily work.
• Minimal IT dependency Admins can manage ARCS independently, freeing up internal resources.

“If you're even a little bit tech-savvy, you can create any report you want. The flexibility is unmatched—and you don’t need a computer science degree to do it.”

— John Podbielski

The Results

Since returning to ARCS, Thompson Hine has seen measurable improvements across its collections operation. The firm has consistently exceeded annual revenue targets and strengthened performance metrics including Days Sales Outstanding (DSO), Average Days to Pay (ADP) and Collection Effectiveness Index (CEI).

“Every year since we upgraded, we’ve consistently improved on all our KPIs. We wouldn’t have been able to do that with any other software in place.”

In addition to performance gains, the firm values the collaborative relationship it has with Minisoft. The team regularly shares feedback and ideas—many of which have helped shape product improvements.

“Minisoft is open to listening and evolving. That’s not something every software vendor does. It makes a big difference.”

Conclusion

By upgrading to ARCS3, Thompson Hine gained greater visibility, boosted operational efficiency, and enabled their collections team to achieve stronger results with fewer resources. Their experience underscores the value of choosing a solution that not only fits the business—but grows with it.