How Loopstra Nixon LLP Gained Structure and Insight Across Collections with ARCS

Loopstra Nixon LLP, a leading Canadian law firm with expertise across business law, litigation, municipal law, and more, faced growing challenges in its collections process. Without a centralized, measurable system in place, the team found it difficult to track efforts, monitor performance, and maintain consistent follow-up. As aging increased and client relationships began to suffer, the need for a more organized, data-driven approach became clear.

The Challenge

The firm’s collections efforts lacked structure. Without the right tools, results were inconsistent and hard to quantify. There was no easy way to measure the effectiveness of outreach, identify gaps in performance, or quickly respond to issues. This not only led to aging receivables but also put unnecessary strain on client relationships.

The Solution

Having used ARCS in a previous role, the team at Loopstra Nixon chose minisoft again for its familiarity and robust functionality. While other tools were explored, ARCS offered everything they needed—without requiring a steep learning curve.

Implementation was smooth, and the firm quickly began using ARCS to:

• Consolidate related client accounts for more efficient follow-up
• Monitor performance over time and analyze what actions were reducing aging
• Set up time-based outreach templates to bring consistency to communications

This structure brought clarity to a previously fragmented process and allowed the team to build a foundation for long-term improvement.

The Results

Since adopting ARCS, Loopstra Nixon has gained the ability to manipulate data, track key performance indicators, and make informed decisions. The firm can now identify the specific factors influencing collections outcomes and adjust its approach accordingly.

Internally, teams now generate and share data more quickly, both across departments and with clients. Users have also appreciated being able to manage most of their day-to-day tasks in one place, rather than jumping between multiple systems.

“We’re proud to support firms like Loopstra Nixon with tools that not only bring clarity and control to collections but also scale as their needs evolve. Their success is a great example of how thoughtful process improvements can drive meaningful financial outcomes.”

— Richard Roy, Chief Commercial Officer, Minisoft, Inc.

Testimonial

“minisoft/ARCS creates a user-friendly and vast resource for the maintenance of receivables.  The integration options have been diligently created so users have almost limitless avenues to manipulate and analyze data.  The support provided via minisoft is always timely and issues are attended to with a broad scope ensuring all outcomes are transparent and advised prior to implementation.  ARCS is a software that provides superior user control.”

— Josh Sheridan, Accounts Receivable & Collections Administrator, Loopstra Nixon LLP