Strategic Account Management Solutions, Services & Support
Consulting & Training
Whether on-site or through remote technologies, we provide educational and application consulting services to not only provide Best Practices, but demonstrate methods of streamlining and improving the overall collections processes. Services are provided at beginner, intermediate and advanced levels.
“We have found ARCS 2G to be relatively simple to implement with very little disruption to the current collection processes in my team.
The beauty of ARCS 2G is the flexibility it gives us in relation to collection processes, we have found ways to implement our current business processes into ARCS 2G with the option to add user defined fields & extract data from the Thomson Reuters Elite 3E billing system.”
DWF LLP (UK)
“We have worked closely with MiniSoft for years, we have found them to be a valued partner and a great resource. They are always willing to go the extra mile and we depend on them.”
Thomas R. Staley
Financial Systems Administrator
Dykema Gossett PLLC
“ARCS is the only software package that I know of that is specifically tailored to the needs of credit controllers. It provides flexible functionality to allow a very tailored and firm bespoke system and can be adopted to suit the needs of a many changing business environment and type of client and credit terms offered.
After personally using the system for approaching 20 years it is continually keeping up to date with new technology and user requirements. It acts as my “Memory”. By logging every conversation with a client there is full tracking and a history of events. This ensures that any controller can speak to any client and is able to quickly read the comments to know what is going on. There is no escape!”
Assistant VP of Fees and Billing Team
“The ARCS application was instrumental in our effort to recover a backlog of receivables, and remains an important part of our on-going AR collection process.”
Kimball, Tirey & St. John LLP
“ARCS gives us the capability to log and review collection notes for our clients easily and efficiently.”
Debbie R. Abernathy
Billing & Collections Manager
Thompson Coburn LLP
Following the merger of Thomas Eggar (TE) and Irwin Mitchell, the decision was taken to switch Thomas Eggar onto Irwin Mitchell’s Elite 3E platform. As the Working Capital Manager for TE, I faced a dilemma about what we would use for our collections solution. Although we were already using ARCS 2G at the time it was a chance for us to look objectively at 2G and the Elite 3E collections module to see what would best meet our needs.
What was clear from the outset was that ARCS 2G provided us with an all-encompassing, easily-used collections tool that enabled us to manage both AR and WIP life-cycle effectively. In particular, the WIP reporting and activity functionality was particularly useful. It didn’t take us long to decide that ARCS 2G should be our preferred choice for our collections and WIP management.
Despite working to a tight go-live date for our 3E implementation, MiniSoft was quick to react to our demands efficiently and with the minimum of fuss. The process from initial system testing to the final live implementation phase was successfully delivered within a four-month period.
Onsite training was also provided which was well delivered, engaging but more importantly, ensured that the team was well-equipped with all the necessary skills and knowledge to increase productivity while also increasing efficiency and reducing the time taken for menial tasks.
We look forward to our ongoing relationship with MiniSoft and ensuring that our continual use of ARCS 2G provides Irwin Mitchell with the tools to meet our collection demands.
- WIP Management. ARCS 2G enables Irwin Mitchell to track all its Fee Earner Work In Progress. It was also able to provide individually customised reports, automatically delivered directly via email.
- Using ARCS 2G customised reports wizard to generate reports, Irwin Mitchell is able to create and distribute collection or activity reports in a matter of minutes.
- Automated Scheduling. By using the Automatic Scheduler, Irwin Mitchell is able to automatically run workflow processes to produce client letters and to also auto-generate daily, weekly and monthly reports.
- Tiered Security. ARCS 2G provides a solution to enable granular security restrictions for some Irwin Mitchell users in order to limit access to specific information and system functionality.
Working Capital Manager
For and on behalf of Irwin Mitchell LLP