Strategic Account Management Solutions, Services & Support
Consulting & Training
Whether on-site or through remote technologies, we provide educational and application consulting services to not only provide Best Practices, but demonstrate methods of streamlining and improving the overall collections processes. Services are provided at beginner, intermediate and advanced levels.
What our clients have to say…
“We are extremely pleased with the new system” Sean McCoubrey, Senior Applications and Database Lead, William Fry
“We were amazed at how smooth the process went… it has enhanced greatly, how we manage the WIP to AR cycle. It is far more dynamic and enables us to produce more readily ad-hoc reports, as requested by both Fee Earners and clients. We have become big fans of ARCS 2G!” Frank Smith, Financial Accountant, William Fry
“The new system brings vast improvements in user functionality and engagement. We had previously considered alternative systems, but none were able to offer us the level of functionality and flexibility that ARCS 2G gives to law firms” Adam Vosper, Revenue Management, Speechly Bircham
“Viberts Jersey Lawyers were delighted to have been chosen as one of the ARCS 2G beta testers. We believe that the new system will give us the support we require in order to improve our credit management operations. The system is extremely flexible and should have a dramatic impact on our future collections.”
Mark Williams, Credit Manager, Viberts
Beth W, Kimball, Tirey & St. John LLP
“I am sold on the software’s ability to import emails and attachments from Outlook into ARCS 2G. Archiving client, attorney and collection communication via e-mail as well as document scans in ARCS 2G creates a comprehensive repository for our collections data. I believe the ability to retrieve data from this single source prevents the loss of information and shortens response time. These are the keys to success or failure in collecting accounts” Cherie Luttrell Burrow, Manager, Financial Affairs, Hall, Render, Killian, Heath & Lyman, P.C.
“I can confirm that Ogier has been a customer of Minisoft for over five years. We have been very happy with the functionality provided by the product. The implementation of the ARCS system at Ogier has been instrumental in our efforts to reduce our client debt levels. The customer support offered by Minisoft is excellent, and we always receive timely responses to our support queries. We would not hesitate to recommend ARCS as a product, and Minisoft as a supplier to other legal firms.”
James Prouten, IT Development Manager, Ogier
“I began using MiniSoft ARC’s when the latest version was 2.1 and now use the 6.6 version. This software is nothing short of phenomenal – it allows complete detail of account history to be maintained; takes the guess work out of daily tasks and calendar to do lists even allowing processes to be run overnight. Over the past 12 years if there were a time that technical support was needed – a call would be placed and within minutes any issue would be resolved. I would recommend this product to those interested in improving their company’s cash flow.”
Stephanie Rotino, on behalf of Withers Bergman, LLP, US Accounting Department
“Our firm has been using ARCS for a number of years. With our recent upgrade and additional in-house training, we have found that ARCS continues to be a valuable collections tool for us. We are looking forward to exploring the in-depth reporting features as we continue to look for ways to enhance our collections processes and procedures.”
Tia Chabot, Billing Collections Manager, Gray Plant Mooty
“We have been using ARCS in conjunction with Elite since 1992. It has been a reliable platform with increasing functionality available with each update in its various versions.”
Richard White, Credit Manager, Robins, Kaplan, Miller & Ciresi L.L.P.
“We are very happy with ARCS. It is easy to use, quick and reliable. We use it all day long” Ed Sullivan, Orrick Herrington & Sutcliffe LLP
“Everything from a technical standpoint seems to have gone very well. Ben did a fantastic job. He related very well to the staff and got rave reviews from them. They liked him so much they got him a departing gift ” Allison Musgrave, Controller, Client Accounts, Steptoe & Johnson PLLC