“No More Year-End Fire Drills” How Sterne Kessler Transformed Its Collections Culture with ARCS3
The Challenge
As the firm’s billing and collections needs grew more complex, Sterne Kessler found its existing platform increasingly difficult to work with. Generating custom reports, running quick queries, or even tracking notes often required time-consuming manual work or workarounds.
The collections team struggled to keep up with attorney and client requests, and routine financial tasks took longer than they should.
“We weren’t nearly as nimble as we needed to be,” said Peter Rynberk, Billing and Collections Manager. “Everything felt like a process—and not in a good way.”
Beyond the inefficiencies, the system itself wasn’t evolving. It lacked modern features, frequent updates, and the flexibility required by a fast-paced legal environment. As expectations from attorneys and leadership increased, the gap between the firm’s needs and its technology only widened.
Solution
Having used ARCS in a prior firm, Rynberk and his team selected ARCS3 for its powerful reporting tools, intuitive interface, and reliable support. The rollout was smooth, with Minisoft’s team providing responsive onboarding and training—even when challenges originated internally.
“Minisoft continues to evolve with our business needs and backs that up with exceptional service,” Rynberk said.
Today, the firm is preparing for a cloud-based 3E integration, confident in ARCS3’s ability to scale with them.
Results
Since implementing ARCS3, Sterne Kessler has:
- Improved cash flow visibility and reporting confidence
- Reduced year-end collections pressure
- Increased adoption across billing and credit teams
“We’re asked fewer questions about report accuracy, and our team can respond to urgent requests faster,” Rynberk noted.
ARCS3 has also empowered internal champions like Credit Manager Laura Patton, who now builds reports supporting both collections and billing operations.
The Secret to Success
According to Rynberk, ARCS3 has delivered value to Sterne Kessler for three key reasons:
- Expert Support: Minisoft’s team is responsive, technically skilled, and able to troubleshoot issues—even those originating internally.
- Robust Functionality: The platform is intuitive yet powerful, offering comprehensive reporting, notes management, and ad hoc query capabilities.
- Ongoing Innovation: ARCS evolves with the needs of the modern law firm, supporting both staff and client expectations.
“We’re grateful for the trust Sterne Kessler has placed in us, and it’s incredibly rewarding to see the success they’ve achieved,” said Richard Roy, CCO at Minisoft.
“Our goal has always been to support firms with tools that make their jobs easier—we’re glad ARCS continues to do that for their team.”
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