Foster Garvey Cuts Collector Workload by 40% with ARCS

The Challenge

For more than a decade, Foster Garvey relied on an older version of ARCS. While it had served the team well, its limitations had become increasingly difficult to ignore. Reporting lacked flexibility, automation was minimal, and everyday processes were slowed by outdated tools.

“We had delayed the upgrade,” said Steve Camasi, Collections Administrator. “But we finally had the pieces in place to make the change—and it was the right time.”

The firm needed a way to modernize without disrupting systems that were already deeply integrated into their operations.

Solution

Rather than adopt an entirely new platform, Foster Garvey opted to upgrade directly to ARCS3, skipping over intermediate versions. Familiarity with the software, seamless integration with existing systems, and confidence in Minisoft’s support team made the decision easy.

The rollout involved detailed mapping, a full test environment, and a structured training period to ensure a smooth transition. The team quickly began to see improvements—not just in functionality, but in their ability to execute a more strategic collections process.

“We’re very happy we made the long-overdue upgrade,” said Camasi. “It gives us more freedom and precision to execute our collections strategy.”

Results

Since implementing ARCS3, Foster Garvey has:

• Achieved a 35–40% reduction in collector workload thanks to automated monthly statement delivery via Autoscheduler
• Gained significant improvements in speed, usability, and reporting options
• Increased flexibility in aligning the system to internal collections processes

“The additional functionality and better reporting options have been essential,”

Camasi noted.

The upgrade wasn’t just about new features—it was about building on a trusted foundation. Familiarity with ARCS made adoption smoother, while the new automation and data tools helped the firm modernize without losing continuity.

“We’re grateful for the long-standing partnership we’ve built with Foster Garvey,” said Richard Roy, COO at Minisoft.

‍“Modernizing and upgrading systems can be a big step, and it’s been a collaborative effort every step of the way. We’re proud to support their team as they evolve their collections strategy and move forward with greater speed and confidence.”