Cole, Scott & Kissane selects minisoft’s ARCS3

Cole, Scott & Kissane (CSK), Florida's largest full-service civil litigation firm, has partnered with minisoft and implemented its flagship product ARCS3, the leading legal collections software. With twelve offices throughout Florida, CSK continues to set the standard for excellence in defense litigation. This strategic partnership with minisoft aimed to enhance revenue collection processes and maintain healthy cash flows, ensuring continued financial stability and growth.

Ed Aguero, CFO at CSK, noted that ARCS3's ability to run various reports based on client and firm needs was a key factor in their decision. Since implementing ARCS3, CSK has seen significant improvements in its collections process. "Audit trails on collection efforts are easy to monitor, and the ability to create future follow-ups has helped improve collection speed or Days Sales Outstanding," Aguero noted. 

Additionally, the automated dunning letters now adhere to firm policy, and the learning curve for new Client Account Coordinators (CAC) has been faster due to the ARCS interface and audit trails. The platform's ability to monitor notes across CAC/Billing Attorneys allows managers to monitor, balance, and streamline workflow, further enhancing efficiency.

"Onboarding a prestigious firm like CSK underscored our commitment to delivering exceptional value through our latest technology. ARCS3 is well-suited for a firm like CSK due to its scalable architecture and ability to handle complex and high-volume collections processes. ARCS3’s robust analytics, flexible reporting options, and user-friendly interface has enabled CSK to manage their collections more effectively and with greater precision,” said Richard Roy, Chief Commercial Officer at minisoft.

"To ensure a smooth implementation, minisoft provided comprehensive support and training to CSK. Our dedicated onboarding team worked closely with CSK's staff to facilitate a seamless transition, including initial setup, customization, and ongoing assistance. We were committed to making the adoption of ARCS3 as effortless as possible, enabling CSK to realize the benefits of our software quickly," said Roy.

About Cole, Scott & Kissane

Cole, Scott & Kissane is Florida's largest full-service civil litigation firm, offering a comprehensive range of services through twelve offices statewide. The firm is recognized for its exceptional defense litigation expertise, having tried more cases to verdict than any other Florida defense firm. CSK’s commitment to efficient and effective client service is reflected in its impressive case closure metrics.